Warranty & Guarantees
CURIOUS H provides a warranty for its products purchased in Australia, following the Australian Competition and Consumer Act 2010 (Cth), also known as the Australian Consumer Law. This warranty lasts for 24 months from the date of purchase.
This warranty covers the replacement or repair of any product with manufacturing or material defects, excluding normal wear and tear or natural material characteristics. It's important to note that this warranty is not transferable and doesn't apply to products used for commercial purposes.
The warranty doesn't apply to products sold as sample, seconds, floor stock, or repaired items, or if a defect was made clear to the customer before purchase. Additionally, the warranty won't apply if:
(a) Repairs are attempted by an unauthorized service provider.
(b) The product isn't used or maintained according to the provided instructions.
(c) The product is misused, abused, or subjected to extreme conditions.
(d) The product is modified, operated incorrectly, or used with unsuitable accessories.
(e) The product is tampered with in any way.
Under Australian Consumer Law, you're entitled to replacements, refunds, or compensation for major failures or damage to our goods. If there's a minor issue, you can choose a refund, replacement, or repair.
All implied warranties, conditions, or terms, whether spoken or unspoken, are excluded to the fullest extent permitted by law. This doesn't affect your rights under Australian consumer laws, but we may limit our liability for breaches of these warranties to the extent allowed by law.